Shipping policy
Ginger-Charm Shipping Policy
1. Where We Ship
Ginger-Charm ships exclusively to addresses within North America (United States, Canada, and Mexico).
At this time, we do not process or ship orders to destinations outside of North America.
2. Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on order total and destination.
United States (Domestic)
| Shipping Method | Order Value | Rate | Estimated Delivery Time |
|---|---|---|---|
| USPS Standard Shipping | $25.00 and over | FREE | 2–5 business days |
| USPS Standard Shipping | Under $25.00 | $4.99 (or dynamic rate) | 2–5 business days |
| USPS Priority Mail (Expedited) | Any order value | Calculated at checkout | 1–3 business days |
(Note: Free standard shipping applies automatically at checkout to eligible orders over $25 before taxes and after discounts are applied.)
Canada & Mexico (International)
- Standard international shipping rates are calculated dynamically at checkout based on package weight and location.
- Delivery times typically range between 6–14 business days, depending on local customs clearance.
- Customs, Duties, & Taxes: International orders may be subject to import duties, taxes, or customs fees levied by the destination country. These additional fees are the responsibility of the customer.
3. Order Processing Times
- All orders are processed within 1 to 3 business days (excluding weekends and major holidays) after receiving your order confirmation email.
- You will receive another notification with a tracking number once your order has shipped.
4. How to Check Your Order Status
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 24–48 hours for tracking information to update via the USPS carrier portal.
5. Address Corrections & Returned Packages
Please double-check your shipping address during checkout! If a package is returned to us due to an incorrect or incomplete address provided at checkout, the customer will be responsible for the cost of re-shipping the item.
6. Lost, Stolen, or Damaged Items
If your package arrives damaged, or if it is marked as delivered but you have not received it, please contact us within 7 days at support@ginger-charm.com with your order number. We will work with USPS to help resolve the issue as quickly as possible.