Shipping policy
Ginger-Charm Shipping Policy
1. Where We Ship
Ginger-Charm ships worldwide! We deliver to customers across North America, Europe, Asia-Pacific, the Middle East, and beyond. Whether you're in the United States or across the globe, we'd love to get a little magic to your doorstep.
Explicitly supported destinations include (but are not limited to): United States, Canada, Australia, United Kingdom, Germany, France, Netherlands, Sweden, Denmark, Finland, Norway, Spain, Portugal, Italy, Belgium, Austria, Switzerland, Ireland, Poland, Czechia, Japan, South Korea, Singapore, Malaysia, Hong Kong, New Zealand, Israel, and the United Arab Emirates.
Don't see your country listed? Shipping may still be available at checkout — rates are calculated dynamically based on your location.
2. Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on order total, weight, and destination.
United States (Domestic)
| Shipping Method | Order Value | Rate | Estimated Delivery |
|---|---|---|---|
| USPS Standard Shipping | $25.00 and over | FREE | 2–5 business days |
| USPS Standard Shipping | Under $25.00 | $4.99 (or dynamic rate) | 2–5 business days |
| USPS Priority Mail (Expedited) | Any order value | Calculated at checkout | 1–3 business days |
Free standard shipping applies automatically at checkout to eligible US orders over $25 before taxes and after discounts.
Canada & Mexico
- Shipping rates are calculated dynamically at checkout based on package weight and destination.
- Estimated delivery: 6–14 business days, depending on customs clearance.
- Customs, Duties & Taxes: Import fees, duties, and taxes are the responsibility of the customer and are not included in the order total or shipping cost.
Europe & Rest of World
- Shipping rates are calculated dynamically at checkout based on package weight and destination.
- Estimated delivery: 7–21 business days, depending on the destination country and local customs processing.
- Customs, Duties & Taxes: International customers are responsible for any import duties, VAT, or customs fees charged by their country. Ginger-Charm does not collect these fees at checkout. Please check with your local customs authority if you have questions about applicable charges.
- EU Customers: Under EU consumer law, you have the right to withdraw from your order within 14 days of receiving it, subject to the conditions in our Refund Policy.
3. Order Processing Times
- All orders are processed within 1–3 business days (excluding weekends and major holidays) after receiving your order confirmation email.
- You will receive a notification with a tracking number once your order has shipped.
4. How to Check Your Order Status
When your order ships, you'll receive an email with a tracking number. Please allow 24–48 hours for tracking information to update via the carrier portal.
5. Address Corrections & Returned Packages
Please double-check your shipping address at checkout. If a package is returned to us due to an incorrect or incomplete address, the customer is responsible for the cost of re-shipping.
6. Lost, Stolen, or Damaged Items
If your package arrives damaged or is marked as delivered but you haven't received it, please contact us within 7 days at support@ginger-charm.com with your order number. We'll work with the carrier to resolve the issue as quickly as possible.